• Height: 21 cm
• How can I pay my order?
Credit Card
Debit Card
Bank Transfer
Cash on Delivery (only for the orders within Turkey)
• Can I pay in installments?
Yes. If you have Bonus, World, Maximum, CardFinans, Paraf, Axess or Advantage credit card, you can pay in installments.
For more information please visit Payment Methods page.
• What are the shipping fees?
Shipping fees apply to the following countries as follows:
Turkey: Free shipping on all orders.
USA & Canada:
DHL Standard Shipping: 170 ₺
DHL Express Shipping: 250 ₺
Australia & New Zealand:
DHL Standard Shipping: 170 ₺
DHL Express Shipping: 250 ₺
• How long does it take sending my order to the shipping company?
Your orders are handed over to the relevant shipping companies within 48 hours.
• Do you have same day delivery service?
Yes. We have same day delivery service for orders within Istanbul.
• What are the shipping fee for same day delivery?
50₺.
• What is the expected delivery time for same day delivery service?
The order placed between Monday and Saturday before 16:30 is delivered same day. Delivery will take place before 23:00.
For more information please visit Shipping & Delivery page.
•What are return & exchange shipping fees?
Return & Exchange shipping fees apply to the following countries as follows:
Turkey: Free return & exchange shipping on all orders.
USA & Canada: The customer is in charge of the shipping cost of the returned items.
Australia & New Zeland: The customer is in charge of the shipping cost of the returned items.
• How many days do I have to return an item?
You have 14 days from the shipping date of your order to return or exchange your purchase from hatira.com.
• How can I return an item?
To return an item you can go to our page "Return & Exchange", where we will explain to you how to proceed step by step.