Hatira.com is a platform that offers special designs produced with hand labor that carries the rich cultural heritage of Anatolia to the present day. Each of our products is a story and an elegant memory inspired by the past. Our aim is to ensure the continuity of art and culture with respect for our roots.

Our aim is to ensure that local craftsmen produce with hand labor and to see the value they have rights worldwide and provide our cultural heritage with modern designs.

Yes, sustainability is a priority issue for us. Our products are produced with environmentally friendly materials and our packaging is made of recyclable materials.

If you want to offer your special designs produced by traditional methods for sale on Hatira.com, you can contact us by filling out the form of orum I want to sell my design ”form. Your application will be evaluated and a return will be made as soon as possible.

As Hatira.com, we aim to create mutual benefits with the craftsmen and designers we work with. We are pleased to develop common projects with them to keep and promote traditional crafts.

You can always reach us at isbirligi@hatira.com. In addition, you can reach our customer service on 09:00 - 18:00 on weekdays at 0850 305 60 96.

You can request a new password by clicking the “I forgot my password” link on the member login page. A reset link will be sent to your e-mail address on your request.

You can easily use your gift checks by entering your code in the relevant field during payment. In addition, you can view your active checks by entering the “Gift Check” section from the “My Account” tab

You can follow all the details of your orders from the “My Account” tab. For additional questions, you can send an e -mail to contact@hatira.com or contact us at 0850 305 60 96.

You can pay with all credit cards on Hatira.com. In addition, payment information for our customers who prefer the transfer/EFT method is offered on the order confirmation screen.

Before your order is shipped, you can perform cancellation or amendments from the “My Account” tab. You can re -order using product return conditions for post -cargo transactions.

Hatira.com protects all your personal information with SSL security infrastructure. The system we use in payment transactions is supported by fraud prevention and data safety services.

Yes, we offer a gift package option for your orders. On the basket page, you can specially prepare your gift by selecting this option.

Your order is prepared within 1-2 working days after the payment confirmation and delivered to the cargo. Delivery time may vary according to your location and are usually completed within 3-7 working days.

You can follow your package on the website of the cargo company with the cargo tracking number we have sent to you. If your problem continues, irtibat@hatira.com You can send an e-mail to the address or 0850 305 60 96 You can contact us on the phone number.

The delivery times of our products are determined according to the date of shipment of our workshops that produce with traditional methods. The products with the phrase “Same Day Cargo” are delivered to the cargo on the same day for orders given until 15:00.

Hatira.com protects all your personal information with SSL security infrastructure. The system we use in payment transactions is supported by fraud prevention and data safety services.

As Hatira.com, we work with domestic cargo for domestic orders.

Shipping is free of 600 TL and above purchases for domestic orders. In the orders below, the shipping fee may vary depending on the location to be delivered.

When your order is shipped, you will be sent to an e-mail containing a tracking number and a special tracking link. With this information, you can easily follow your package from the cargo company's website.

Check the "unnecessary" or "spam" folders of your email box. If you are using Gmail, we recommend you to check the "Promotion" tab. If you can't find the mail, with us irtibat@hatira.com from address or 0850 305 60 96 You can contact on the phone number.

Yes, we send our products all over the world. We are currently making sending to the following countries
United States
Canada
Australia
New Zealand
If you have a request for delivery to a country that is not on the list, you can contact us.

Express Cargo: 3-7 working days
Standard Shipping: 12-18 working days
Delivery time may vary according to customs procedures and local cargo services in your country.

All products presented at Hatira.com are produced by local craftsmen by traditional methods and hand labor. Each product carries a unique story and reflects our cultural heritage

We offer personalization option in some of our products. You can customize the designs with the “Personal” option on the product page as you wish.

For products that are not in stock, you can select the “Give Information When Stock When Stock” option. When the product is added to the stocks, we will send you an automatic e-mail.

Yes, all our products are under the assurance of Hatila.com. You can exercise your right to return or exchange in cases such as production error.

You can request free refund within 14 days from the delivery date or 15
You can make free change during the day. For return or exchange procedures irtibat@hatira.com You can send an e-mail to the address or 0850 305 60 96 You can contact us at our line.

All return and exchange operations are made free of charge. But Domestic Cargo
Shipping fee will be deducted from the refund payment for shipments made with other companies.

The refund of products that have been destroyed, used or lost their purchase feature are not accepted.
There is no right to return for personalized products or products that cannot be returned for hygiene reasons (eg ceramic containers, kitchen products) produced with special demands of the consumer.
If there is a price difference between the product you want and the product returned, this difference is paid by the customer.
Refund requests exceeding 14 days or change requests exceeding 15 days are not taken into consideration.
Reserves the right to evaluate the requests of souvenir, return and exchange

You can request a free refund within 14 days from the delivery date and you can make a free change in 15 days

Your request for refund or exchange, irtibat@hatira.com by sending an e-mail to the address or 0850 305 60 96 Call our line and report.
When your request is approved, send the product to the address reported to you as a payment against Yurtiçi Kargo.
Notes: Shipping fee of products sent with companies other than domestic cargo,
It is deducted from your return amount.

Payment by credit card: Once the product is reached and the return acceptance is approved, your payment will be returned to your credit card where you shop within 10 working days at the latest according to your bank's procedures.
Payment with Money Order/EFT: After the return is approved, the amount is transferred to your account within 7 working days at the latest.
Notes: Shipping fee of products sent with companies other than domestic cargo,
It is deducted from your return amount.

Products that cannot be returned for personalized or hygienic reasons cannot be returned and exchanged.
The shipping fee of the products sent outside the domestic cargo is charged from the customer.

We announce our campaigns through our e-mail bulletin and social media accounts. Don't forget to subscribe to our e-mail list to be aware of the campaigns.

Yes, you can buy a gift card for your loved ones at Hatira.com. You can choose to send digital or physically by selecting the gift card amount.

Gift cards can be used for all products offered on Hatira.com. Your card
Validity time for 1 year

Yes, as Hatira.com, we attach importance to your privacy. Your personal information is only
It is safely stored for use in order and communication processes. For detailed information Privacy Policy You can review our page

No, your membership information is not shared with third parties. All your data is legal
Protected in accordance with the regulations

You can follow us in Instagram, Facebook and Pinterest with @haticom user name. Here, we share stories from our latest products, campaigns and community.

You can contribute to us by introducing the works of local craftsmen or by proposing Hatira.com to your friends. In addition, you can reach this cultural heritage to a wider audience with your social media shares

You can use the following payment methods on Hatira.com:
Credit Card / Bank Card: Bonus, World, Maximum, Cardfinans, Paraf, Axess
And with Advantage credit cards, installments or single shooting can be paid.
Transfer / EFT: You can pay to our bank account by specifying your order number
Payment at the door: It is only valid for domestic orders.
⁠ Kredi card / bank card
After paying by paying by credit or debit card, an e-mail is sent to you. Following this e-mail, you will also receive your e-invoice via e-mail.
Can I pay in that installment?
Yes, you can pay in installments with Bonus, World, Maximum, Cardfinans, Paraf, Axess and Advantage Credit Cards. The installment plans offered by your bank are displayed after entering your card information during payment.
Is that payment information safe?
Hatira.com uses the Iyzico infrastructure authorized by BRSA. Thanks to the security standards with PCI DSS certificate, your information is encrypted and shared with third parties.
• ⁠ ⁠Havale / EFT
You can make your payment by transfer or EFT to our bank account.
What should I pay attention to when doing that EFT?
You must write your name, surname and order number in the description section.
When your payment reaches our bank account, you get an e-mail that confirms it. Then your e-invoice is sent to your e-mail address.
O orders that are not paid within 2 working days from the day ordered to be canceled automatically.
O Bank Account Information:
Bank: Kuveyt Türk Bankası
ACCOUNT Title: İd Culture Art Promotion Services and Müzecilik Yayıncılık A.Ş.
IBAN: TR68 0020 5000 0949 3031 4000 01
• Payment in the structure
During those payment steps, you can complete your order with this method by choosing the "Payment at the Door" option.
The payment option at that door only applies to domestic orders.

• ⁠ ⁠ Credit Card / Bank Card
After paying by paying by credit or debit card, an e-mail is sent to you. Following this e-mail, you will also receive your e-invoice via e-mail.
Can I pay in that installment?
Yes, you can pay in installments with Bonus, World, Maximum, Cardfinans, Paraf, Axess and Advantage Credit Cards. The installment plans offered by your bank are displayed after entering your card information during payment.
Is that payment information safe?
Hatira.com uses the Iyzico infrastructure authorized by BRSA. Thanks to the security standards with PCI DSS certificate, your information is encrypted and shared with third parties.
• ⁠ ⁠Havale / EFT
You can make your payment by transfer or EFT to our bank account.
What should I pay attention to when doing that EFT?
You must write your name, surname and order number in the description section.
When your payment reaches our bank account, you get an e-mail that confirms it. Then your e-invoice is sent to your e-mail address.
O orders that are not paid within 2 working days from the day ordered to be canceled automatically.
O Bank Account Information:
Bank: Kuveyt Türk Bankası
ACCOUNT Title: İd Culture Art Promotion Services and Müzecilik Yayıncılık A.Ş.
IBAN: TR68 0020 5000 0949 3031 4000 01
• Payment in the structure
During those payment steps, you can complete your order with this method by choosing the "Payment at the Door" option.
The payment option at that door only applies to domestic orders.

• ⁠ ⁠ Credit Card / Bank Card
After paying by paying by credit or debit card, an e-mail is sent to you. Following this e-mail, you will also receive your e-invoice via e-mail.
Can I pay in that installment?
Yes, you can pay in installments with Bonus, World, Maximum, Cardfinans, Paraf, Axess and Advantage Credit Cards. The installment plans offered by your bank are displayed after entering your card information during payment.
Is that payment information safe?
Hatira.com uses the Iyzico infrastructure authorized by BRSA. Thanks to the security standards with PCI DSS certificate, your information is encrypted and shared with third parties.
• ⁠ ⁠Havale / EFT
You can make your payment by transfer or EFT to our bank account.
What should I pay attention to when doing that EFT?
You must write your name, surname and order number in the description section.
When your payment reaches our bank account, you get an e-mail that confirms it. Then your e-invoice is sent to your e-mail address.
O orders that are not paid within 2 working days from the day ordered to be canceled automatically.
O Bank Account Information:
Bank: Kuveyt Türk Bankası
ACCOUNT Title: İd Culture Art Promotion Services and Müzecilik Yayıncılık A.Ş.
IBAN: TR68 0020 5000 0949 3031 4000 01
• Payment in the structure
During those payment steps, you can complete your order with this method by choosing the "Payment at the Door" option.
The payment option at that door only applies to domestic orders.

The order number is on the confirmation screen after creating an order and
It is included in the first e-mail sent

Your e-invoice will be sent to your e-mail address immediately after your payment is approved.

Yes, we offer special discount options for collective purchases for corporate orders.
For detailed information, you can contact us at institutionalatis@hatira.com.

In some product groups, we offer special design or logo adding service. From this service
You can contact us to benefit.

Yes, we are preparing special gift packages for our corporate customers. Packages can be personalized specifically for your company and sent directly to the recipient.

For the technical problems you encounter, you can contact us at ibat@hatira.com. You can also call our customer service between 09: 00-18: 00 on weekdays

You can send a password reset request by clicking the “I forgot my password” link on the login page. You can create your new password using the link to your e-mail address.