• How can I pay my order?

Credit Card

Debit Card

Bank Transfer

Cash on Delivery (only for the orders within Turkey)

• Can I pay in installments?

Yes. If you have Bonus, World, Maximum, CardFinans, Paraf, Axess or Advantage credit card, you can pay in installments.

For more information please visit Payment Methods page.

• What are the shipping fees?

Shipping fees apply to the following countries as follows:

Turkey: Free shipping on all orders.

USA & Canada:
DHL Standard Shipping: 170 ₺
DHL Express Shipping: 250 ₺

Australia & New Zealand:
DHL Standard Shipping: 170 ₺
DHL Express Shipping: 250 ₺

• How long does it take sending my order to the shipping company?

Your orders are handed over to the relevant shipping companies within 48 hours.

• Do you have same day delivery service?

Yes. We have same day delivery service for orders within Istanbul.

• What are the shipping fee for same day delivery?

50₺.

• What is the expected delivery time for same day delivery service?

The order placed between Monday and Saturday before 16:30 is delivered same day. Delivery will take place before 23:00.

For more information please visit Shipping & Delivery page.

•What are return & exchange shipping fees?

Return & Exchange shipping fees apply to the following countries as follows:

Turkey: Free return & exchange shipping on all orders.
USA & Canada: The customer is in charge of the shipping cost of the returned items.
Australia & New Zeland: The customer is in charge of the shipping cost of the returned items.

• How many days do I have to return an item?

You have 14 days from the shipping date of your order to return or exchange your purchase from hatira.com.

• How can I return an item?

To return an item you can go to our page "Return & Exchange", where we will explain to you how to proceed step by step.